The Beaver Falls Municipal Authority wishes to welcome you. This information is being provided to you in order to facilitate better serving you in the future. We suggest you print this out or and keep it inside the cover of your phone book for future reference.
Our office is open to customers Monday thru Friday 8:00 a.m. to 4:00 p.m.
AFTER HOURS, payments may be made in the night payment box. It is located on the left side of our office entrance. Please attach the appropriate stub section of your water bill to your check or money order. Please do not deposit cash in the night payment box.
PAST DUE WATER BILLS MUST be paid at the main office. DO NOT MAIL THEM OR MAKE PAYMENT AT THE BANK. Your water service becomes subject to termination ten business days after your billing due date.
Should it become necessary to send a collector out on a delinquent bill, the following charges will be assessed: $50.00 for each trip a collector makes to the service location attempting to obtain payment on account.
Should water services be suspended and water turned off for non-payment, you will be required to pay:
The account balance in full.
All collection charges applicable.
A $50.00 reconnection charge.
These amounts will have to be paid before water service is reinstated.
Our Service Department is available for customer work requests from 8:00 a.m. to 4:00 p.m. Monday thru Friday. Please call our office at 724-846-2400 to schedule any necessary repairs to our equipment. Except in the case of an emergency, a minimum of 48 hours prior notice is required. Service work is scheduled on a first come/first
serve basis and at times may have to be scheduled as late as a week after the date the request is received. Service work performed after hours may be subject to an additional charge of $75.00
Should you have A WATER EMERGENCY AFTER OUR NORMAL BUSINESS HOURS. Please call 724-846-1020 for all after hour water emergenices, including:
-If you have no water
-If you have a problem with your meter
-If you have a problem with taste, odors or other water quality problems
-If you have a water leak, or water causing property damage
Please follow the directions given by the electronic answering service and someone will return your call. Like any electronic equipment, the answering system can fail; therefore, if you do not receive a response in 10-15 minutes call 846-1020.
PLEASE NOTE these numbers are for water emergency assistance only during non-office hours. Do not call for billing or administrative problems. Assistance with problems in those areas can be obtained during normal working hours at 724-846-2400.
Should we have been unable to reach you to resolve a problem with your account or water service, a Serviceman will leave a yellow or red tag on your door knob. Please call our office immediately to remedy the problem.
If your water meter is equipped with an exterior remote register, we recommend you take both the inside and outside readings yourself each quarter. A good time to do this is when you receive your water bill. If the two readings do not match (both inside and outside meter), please call our office to schedule a service call. Additionally, our meter reader will be requesting access to the inside meter once a year to check on the meter operation and match the inside and outside readings. Please remember even if your meter has a remote reading register, the master meter on the inside must remain unobstructed and accessible to our service staff for repair or replacement.